Privacy Policy

At SwimOClock, we respect your privacy and are committed to protecting the personal information you provide us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including booking swim lessons, using our website (www.swimoclock.com), and working with our instructors.

What Information We Collect
When you sign up for lessons or communicate with us, we may collect the following information:

Full name
Email address
Phone number
Optional details like your date of birth (to help us assess your current swimming level).
If you are an instructor, we collect additional information such as:

Certifications and qualifications
License number
Email address
Emergency contact information
Address (for payment purposes).
We may also collect reviews from clients and emergency contact information to use strictly in emergency situations.

Cookies
What are cookies?
Cookies are small data files that may be sent to your computer to identify your browser and help you log in faster or navigate our site more easily. These files do not collect personal information unless you provide it.

Types of cookies we use:

Strictly Necessary: For basic functions like account authentication and saving virtual cart contents.
Functionality: To store preferences like account name, language, and location.
Security: To identify and prevent potential security risks.
Analytics and Performance: To analyze how users interact with our site and improve functionality.
Customer Service: To support chat functions, service usage, and monitoring.
How We Use Your Information
We use the information we collect for the following purposes:

To Provide Services: Setting up and maintaining your account, processing payments, and booking lessons.
To Improve Services: Monitoring how users interact with our website to improve usability and enhance features.
To Market Our Services: Sending promotional offers, marketing emails, and updates.
To Protect You and Our Services: Identifying and preventing fraud, securing accounts, and protecting personal information.
To Communicate with You: Notifying you of upcoming lessons, feedback, or customer support.
Sharing Information
We only share your information when absolutely necessary for providing our services.
This includes sharing information with:

Partner Facilities and Instructors: For lesson bookings, instructors receive time-limited access to necessary contact details.
Third-Party Vendors: For payment processing (e.g., Stripe), marketing automation (e.g., Customer.io), and analytical tools (e.g., Google Analytics).
Protection of Rights: We may share information in good faith to protect against fraud, enforce legal obligations, or respond to emergencies.
We do not sell your personal information.

Your Privacy Rights
You have the right to:

Request access to your personal data
Request correction or deletion of your data
Object to or limit the processing of your data
Request data portability.
To exercise your rights, please contact us at hello@swimoclock.com or (+1) 778 855 9697.

Security
While we take reasonable steps to protect your information, no online service is 100% secure. We cannot guarantee the security of your data during transmission, but we use secure protocols to protect it.

Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any material changes will be communicated via email or posted on our website.

Contact Us
If you have any questions or concerns about our Privacy Policy, feel free to contact us:

Email: hello@swimoclock.com
Phone: (+1) 778 855 9697