FAQ

- How do I pay for my lessons?
Payments are made online through the Jane App when you book your lesson. We accept all major credit cards and secure payment methods.
- Are there any additional fees?
The lesson fee includes the instructor's fee and any booking charges. There are no hidden fees, but please check with your condo or pool facility for any additional charges they may apply.
- What if I’m not satisfied with my lesson?
We value your feedback and are committed to ensuring a positive experience. If you’re not satisfied with your lesson, please contact us at hello@swimoclock.com within 24 hours. We are open to feedback and can organize compensation if deemed necessary based on the situation.

- What should I do to prepare for my swim lesson?
Ensure the pool is clean and that any required equipment (kickboards, goggles, etc.) is available. Your instructor will bring any specialized equipment needed for the lesson.
- Do I need to provide any equipment?
It’s helpful to have basic swimming gear like goggles, swim caps, and towels. Your instructor may bring additional equipment depending on the lesson plan.
- What should I do if my condo or private pool has specific rules?
Inform your instructor of any rules or regulations related to your condo or private pool beforehand, so they can comply during the lesson.
- What should I do after the lesson?
After the lesson, review the progress made during the session with your instructor. They may provide tips or exercises for practice between lessons.
- How do lessons with SwimOclock work?
Unlike other similar swim schools, we aim to bridge the gap between rec center lessons and private lessons. We use the Swim for Life program on a 10-week schedule, making it easier to manage lessons and work towards clear goals.
- How do you ensure standardised levels of instructors?
Unlike other companies, we don’t just allow anyone onto our platform. Every instructor we hire we ensure they have high levels of energy, love what they do, and are great at teaching.

- What does 20% of my rate go towards?
With this small fee, it will cover your insurance costs, customer enquiries and extra help customers need, advertising costs, website costs, affiliate fees, equipment costs, software costs, and brand name maintenance.
- How do I get paid for the lessons I teach?
Clients pay when they book their lessons through the Jane App, and once delivered, the booking fees are automatically deducted. The remaining balance is sent to your account. Payouts are processed bi-weekly and are sent via direct deposit one week after the payment statement is issued.
- What are the fees for using the platform?
20% of your lesson fee is deducted as a platform service charge. This covers advertising, insurance, affiliation fees, administration, and transaction fees.
- How can I track my earnings?
You can track your earnings through your instructor dashboard on the Jane App. Your Annual Summary will also outline your total earnings and the fees paid for advertising and insurance costs.

- Where do I find resources for lesson plans?
If you need help with lesson plans, email us at hello@swimoclock.com, and we’ll send you documentation with suggested lesson plans. You can also call us at 778-855-9697 for additional support. Our phone line is available from 8 AM to 8 PM PST every day.
- What should I do if a client’s pool doesn’t meet safety standards?
If you feel a pool is unsafe, you should decline to teach the lesson and report the issue to us immediately. Safety is our top priority, and we’ll work with you to address any concerns.
- Can I teach different skill levels?
Yes, you can teach a range of skill levels from beginners to advanced swimmers. Be sure to communicate with the client beforehand to understand their expectations and tailor the lesson accordingly.
- How do lessons with SwimOclock work?
Unlike other similar swim schools, we aim to bridge the gap between rec center lessons and private lessons. We use the Swim for Life program on a 10-week schedule, making it easier to manage lessons and work towards clear goals. At the first week, you can choose the swimmer level for the child (if they don’t already know their level) and start working on this checklist. Depending on the season, we will provide you with information on themed weeks you can include in your sessions to make lessons more enjoyable.

- How do I file income tax as a SwimOclock instructor?
As a self-employed instructor, you will need to complete a T2125 form (Statement of Business or Professional Activities) along with your regular tax forms. We provide an Annual Summary that outlines your revenue and expenses to help with this process.
- What expenses can I deduct for tax purposes?
Common deductible expenses include the fees paid to SwimOclock, a portion of your cell phone and internet bills, and vehicle expenses if you travel for lessons. Consult with a tax professional for more detailed advice.
- Do I need to charge sales tax?
You generally don’t need to charge GST or HST until your gross sales exceed $30,000 in a calendar year. Keep track of your earnings to determine when you might need to start charging sales tax.

- What should I do if an incident occurs during a lesson?
If any safety concerns or incidents occur during a lesson, report them immediately through the SwimOclock helpline by emailing hello@swimoclock.com or calling 778-855-9697. We will guide you on the next steps to ensure everything is handled appropriately.
- How do I maintain safety during lessons?
Always conduct a safety check of the pool before each lesson, and ensure you have the necessary equipment and first aid supplies on hand. Follow all safety protocols and stay informed about any updates or changes in safety guidelines.
- Is there a helpline if I feel unsafe in a property?
If you encounter a situation where you feel threatened, please call 911 if it is an emergency. If you ever feel uncomfortable while driving to a new property, you can share your location with a friend, call us, or cancel the class. Your safety is our priority at all times, and we support you.
- What should I do if a client’s pool doesn’t meet safety standards?
If you feel a pool is unsafe, you should decline to teach the lesson and report the issue to us immediately. Safety is our top priority, and we’ll work with you to address any concerns.

Does SwimOclock offer any professional development opportunities?
Yes, we periodically offer workshops and training sessions to help you improve your teaching skills and stay updated on the latest in swim instruction.